Frequently Asked Questions

Do you accept debit or credit card payment?

Yes.  We use PayPal for our point of sale system.  If you don't have a PayPal account you can still continue with PayPal Check out and at the bottom its says Pay with Debit or Credit Card.

How long does it take to ship?

We ship all of our products within 3-5 business days.  If you place an order on a product that is on back order we will ship it within 2 weeks.

Are your products refundable?

Yes.  We will provide a refund on all products within 30 days of purchase.  Should you receive your product and are unsatisfied just send it back for a full refund within 30 days of purchase.

What is gold fill?

A lot of our products are made with 14k gold fill.   Gold-filled jewelry is jewelry composed of a solid layer of gold(typically constituting at least 5% of the item's total weight) mechanically bonded to a base of either sterling silver or some base metal.  It lasts much longer that gold plated and more affordable than pure gold.

Do you take custom orders?

Yes.  I love to create custom orders.  Please feel free to reach out to me at sofiasifuentesdesigns@gmail.com

I saw a product and it is no longer available, can I still purchase it?

Depends - a lot of the pieces made are one of a kind.  However reach out to me directly at sofiasifuentesdesigns@gmail.com, let me know what it is you are looking for and I will do my best.